Policies
We are so glad you booked a service with us. We can’t wait to see you. Reading through our policies will help us to serve you better. We request that our guests arrive a little early for their scheduled appointment. When they do, we’ll have beverages and the latest fashion magazines waiting. Our retail area of Aveda products is also available for browsing and shopping.
Refund Policy:
Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.
Late/Cancellations:
If running a little late, please understand that every effort will be made to still deliver the service. However, appointments may have to be rescheduled or modified. We request that you give as much notice as possible or a 24-hour notice minimum in the event of a cancellation, as we may be able to accommodate another guest.
Any cancellations or modifications made with less than 24 hours notice are considered a Late Cancellation.
Late cancellations or No Shows will be subject to a fee of 50% of the total cost of your scheduled appointment. Any guest that has frequently missed or rescheduled appointments will be required to provide us with their credit card information for future reservations.
Consultations:
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.
Adjustments should be done within 2 weeks from your original appointment or additional charges may apply
Exchanges:
Concerning purchases, we will gladly exchange an unused Aveda product that was purchased in our salon for another product, though promotional pricing will not be extended.
Guest Safety and Children:
To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. In our efforts to provide a relaxed and professional experience for all of our guests, we ask that you watch your children at all times while in the salon. Children’s cuts will be terminated if the child is not enjoying the service.
Cell Phones & Electronic Devices:
We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.
Miscellaneous & Payments:
Salon Above Inc. is not responsible for lost or stolen items or items left behind. Visa, MasterCard, and Cash are all accepted methods of payment.